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You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
Advocates build trust with members enrolled in UHC benefit plans across their health care lifecycle by being a single stop resource on all plan related questions. Primarily an inbound call answering role, the Customer Service Advocates assist members with medical and pharmacy benefits, eligibility, claim resolution, dental and vision issues, and promote health care literacy. Customer Service Advocates connect members to appropriate resources with consideration to the member’s healthcare needs and to resolve complex benefit and claim issues on the member’s behalf. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work 8-hour shift schedules during our normal business hours of 6 am-9pm CST. It may be necessary, given the business need, to work occasional overtime.
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Listen actively and ask appropriate questions in order to identify specific questions or issues, and document inquiries from members of UHC’s programs regarding the following:
- Medical, vision, dental, pharmacy plan details
- Plan/program eligibility
- Medical claims
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
- Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
- Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
- Educate members about the fundamentals of health care benefits and plans
- Assist members to maximize use of community services, support programs, and resources available
- Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence and attendance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years in a customer service Environment
- Ability to work 8-hour shift schedules during our normal business hours of 6:00am - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- Bachelor’s degree (or higher)
- 2+ years in a customer service environment
- Part of UHC Benefit Operations and Experience
- Experience in a healthcare insurance environment
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Active Listening
- Negotiation
- Empathy/Sensitivity
- Patience/Resilience
- Agility/Flexibility
- Conflict Resolution
- Cultural Sensitivity
- Disability & Diversity Awareness
- Effective time and resource management
- Excellent Verbal/Written Communication skills
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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